Refund policy
Thank you for shopping with us. We value your satisfaction and strive to ensure you are happy with every purchase. If, for any reason, you are not entirely satisfied with your order, we're here to help.
Returns
- You have 14 days from the date you receive your item to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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A proof of purchase or receipt is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized products
- Sale or clearance items
- Perishable goods (if applicable)
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Digital products (if delivered)
How to Request a Return
To start a return, please contact us at [your email or contact page] with your order number and the reason for return. We will provide return instructions and a return shipping address.
Please do not send items back before receiving return authorization.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, a refund will be issued to your original method of payment within [7–14 business days].
- Shipping costs are non-refundable (unless the return is due to our error).
Exchanges
If you received a defective or damaged item, please contact us immediately. We will gladly replace the item or offer a refund, depending on the situation
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank — processing time varies between banks.
If you’ve done all of this and still haven’t received your refund, please contact us at [your support email].
Need Help?
If you have any questions about our return and refund policy, feel free to contact us at:
📧 Email: info@alba-egypt.com
📞 Phone: 01289398241